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Refund & Cancellation Policy

How cancellations, refunds, and order issues are handled.

Last updated: 6 July 2026

This Refund & Cancellation Policy applies to orders placed through the BringBasket mobile app and website, operated by Uvt Retail Private Limited. By placing an order, you agree to the terms below.

1. Order Cancellation

  • Before dispatch: You may cancel an order free of charge through the app if it has not yet been packed or dispatched. Refunds are processed to the original payment method or wallet within 5–7 business days.
  • After dispatch: Once an order is out for delivery, cancellation may not be possible. Contact support immediately at care@bringbasket.in or +91 92882 36121.
  • Store cancellation: We may cancel orders due to stock unavailability, delivery constraints, or payment issues. You will receive a full refund in such cases.

2. Refunds

Refunds are issued when:

  • An order is cancelled before fulfilment.
  • Items are undelivered, significantly damaged, or wrong items were delivered (subject to verification).
  • Duplicate charges or payment errors occurred.

Refund timelines:

  • Wallet: Usually instant.
  • UPI / cards: 5–7 business days depending on your bank.
  • Cash on delivery: Refund to wallet or bank transfer after verification.

3. Product Quality Issues

If you receive expired, damaged, or incorrect products, report the issue within 24 hours of delivery via the app support section or email with your order ID and photos. Eligible items may be refunded or replaced at our discretion.

4. Wallet Cashback

Cashback credited to your BringBasket wallet is non-withdrawable unless explicitly stated in a promotion. Cashback used on cancelled orders will be restored to your wallet. Promotional cashback may expire as per offer terms.

5. Franchise Payments

Franchise-related fees and investments are governed by separate franchise agreements. This policy does not cover franchise payments unless specified in your agreement.

6. Dispute Resolution

For unresolved refund requests, contact care@bringbasket.in with your order number. We aim to resolve complaints within 7 business days.

7. Contact

Related: Terms & Conditions  |  Privacy Policy