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Privacy Policy

How we collect, use, and protect your personal information.

Last updated: 6 July 2026

Uvt Retail Private Limited ("BringBasket", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit bringbasket.in, use the BringBasket mobile app, contact us, apply for jobs or franchises, or otherwise interact with our Services.

1. Information We Collect

We may collect the following categories of information:

  • Identity & contact data: name, phone number, email address, delivery address.
  • Account data: login credentials, order history, wallet balance, preferences.
  • Transaction data: payment method details (processed via secure payment partners), order amounts, invoices.
  • Technical data: IP address, device type, browser, app version, cookies, and usage logs.
  • Communications: messages sent via contact forms, support chats, or email.
  • Recruitment & franchise data: CVs, employment history, investment details submitted through our forms.

2. How We Use Your Information

We use personal information to:

  • Process and deliver orders, including sharing necessary details with partner stores and delivery personnel.
  • Manage your account, wallet cashback, and loyalty benefits.
  • Respond to enquiries, support requests, and complaints.
  • Evaluate franchise and job applications.
  • Send service-related notifications, order updates, and (with consent) marketing communications.
  • Improve our website, app, and operations through analytics.
  • Detect fraud, ensure security, and comply with legal obligations.

We process data based on your consent, performance of a contract (e.g. fulfilling orders), legitimate business interests (e.g. improving services), and compliance with applicable Indian laws including the Digital Personal Data Protection Act, 2023 where applicable.

4. Sharing of Information

We may share information with:

  • Franchise partner stores fulfilling your orders.
  • Payment gateways, logistics partners, and technology service providers under confidentiality obligations.
  • Professional advisers and authorities when required by law.

We do not sell your personal information to third parties for their marketing purposes.

5. Cookies & Tracking

Our website uses cookies and similar technologies to remember preferences, analyse traffic, and improve user experience. You can control cookies through your browser settings; disabling cookies may affect site functionality.

6. Data Retention

We retain personal data only as long as necessary for the purposes described, including legal, accounting, and dispute-resolution requirements. Job application CVs are retained per our HR policies unless you request deletion.

7. Data Security

We implement reasonable technical and organisational measures to protect your information. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may request access, correction, deletion, or withdrawal of consent for your personal data. To exercise these rights, email care@bringbasket.in. We will respond within a reasonable timeframe.

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect data from children. Contact us if you believe we have collected such information.

Our platforms may link to external sites (e.g. app stores, social media). Their privacy practices are governed by their own policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated date at the top indicates the latest revision. Material changes may be communicated via the app or email where appropriate.

12. Contact Us

See also our Terms & Conditions.